Privacy Policy

Last updated: 26 October 2026

Who we are and our role as data controller

charmixa operates this website as the data controller under UK GDPR and the Data Protection Act 2018. We determine the purposes and means of processing personal data collected through the site and associated services focused on studio production resources for motion content, television news and live shows.

Scope of this notice

This privacy notice applies to all visitors and users of the website who interact with our professional resource materials on studio equipment setup, camera operation, lighting, sound and workflow creation. It covers data collected when you browse, submit enquiries via the contact form or otherwise engage with the commercial services offered from the United Kingdom.

Categories of personal data and sources

We collect contact details such as name, email address and any message content you voluntarily provide through the contact form. Usage data including IP address, browser type, pages visited and device information are gathered automatically via server logs and analytics tools. No data is obtained from third-party sources without your knowledge.

Purposes of processing and legal bases

Personal data is processed to respond to enquiries submitted through the contact form under the legal basis of legitimate interests and, where applicable, consent. Website analytics are conducted to improve service delivery under legitimate interests. Compliance with legal obligations such as record keeping uses the legal basis of legal obligation. Each purpose is documented separately to ensure transparency.

Requirement to provide data and consequences

Providing contact information through the form is optional yet necessary for us to reply to your query. Failure to supply required fields may prevent us from processing your request effectively while browsing data is collected automatically as a condition of accessing the site.

Cookies and similar technologies

The site employs cookies and similar tracking technologies for functionality, analytics and performance measurement. Details of cookie categories, durations and purposes are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner.

Processors, recipients and legal disclosures

We engage service providers acting as processors for hosting, analytics and email delivery. These processors are contractually bound to process data only on our instructions. Personal data may be disclosed where required by law, regulation or court order to competent authorities.

International transfers and safeguards

Some processors may be located outside the United Kingdom. In such cases appropriate safeguards such as standard contractual clauses approved by the UK Government or adequacy decisions are used to protect your data during transfer.

Data retention periods

Contact form submissions are retained for a maximum of two years after the last interaction unless longer retention is required to meet legal obligations. Analytics logs are kept for twelve months. Criteria for determining retention include the purpose of processing, legal requirements and the need to resolve disputes.

Security measures and data minimisation

We implement appropriate technical and organisational measures including encryption in transit, access controls and regular security reviews. Data collection is limited to what is strictly necessary for the stated purposes and excessive information is not requested.

Your data protection rights

Under UK GDPR you have the right to access, rectify, erase, restrict processing, data portability and object to processing. Requests can be submitted by emailing pg@productionguild.com or writing to Suite 18, 2nd Floor, Building 6, Hercules Way, Warner Bros Studios Leavesden, Watford, WD25 7GS. We aim to respond within one month.

Withdrawing consent and objecting to marketing

Where processing relies on consent you may withdraw it at any time by contacting pg@productionguild.com. You also have the right to object to direct marketing at any time and to object to profiling that produces legal or significant effects.

Right to complain to the supervisory authority

If you believe your data has been mishandled you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk. We encourage you to contact us first at pg@productionguild.com or +44 (0)20 3427 4400 so we can address concerns directly.

Age restrictions and children

The website and services are intended for professionals aged eighteen and over. We do not knowingly collect personal data from individuals under eighteen years of age.

Automated decision-making and profiling

The site does not engage in automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Changes to this policy

We may update this privacy policy periodically to reflect changes in law or practice. The current version is always available on the website and the last updated date is shown at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.